The full effects of COVID-19 from a personal, societal, business and political standpoint will take years to fully understand. However, one indisputable fact that we know right now is that for health insurers, the decrease in the use of medical services has resulted in a dramatic reduction in medical expenses. In fact, utilization of non-emergent health care services declined by 30-50 percent over the first half of 2020.
When Michiganders moved from the workplace to in-home quarantine, employment statuses changed, and income became uncertain for many. In response, Priority Health, and many other insurers, adjusted premiums and waived cost sharing for many important services and benefits. In the Affordable Care Act market, Priority Health was one of the first insurance plans in the nation to provide premium credits to small group and individual members. We worked quickly to ensure our members, friends, neighbors and fellow Michiganders could maintain their coverage.